Customers that register.

All customer details will be stored electronically to help process future orders efficiently and quickly. We are bound by the Data Protection act and no information will be passed on or sold to a third party. There is a minimum order amount on some of our menus (not including a delivery charge) We always aim to dispatch and deliver orders as soon as possible. Please allow 50 - 60 minutes for normal delivery times. At peak times (or where large orders that require longer preparation), during extraordinarily busy periods, and orders that require more than one stop by the delivery driver may take longer. Please understand that delays and or longer delivery times resulting from the scenarios described are out of our hands, and we always aim to get your order delivered as soon as possible.

During busy periods, some restaurants may choose not to accept orders for deliveries. If this is the case, we will notify you of this using the telephone numbers provided at the time of ordering, as soon as we are told or informed by the restaurant, and we will make every effort to find an alternative and will give you the choice to switch your order to that restaurant. By placing an order with us, you understand and acknowledge that food, beverages and other items obtained from third parties for and on behalf of the customer, and that Food Run St Helens is solely a delivery agent on behalf of these third parties. As such, accepts no responsibility / liability whatsoever for the quality, quantity or content of any meals or goods delivered. Although Food Run St Helens holds a level 2 in food safety due to health and safety reasons, we do not permit our drivers to open / check packaging to confirm items or content. Full responsibility therefore lies with restaurants to send out the correct items.

After placing an order with us, you will receive confirmation from us acknowledging that we have received your order. This does not mean that your order has been accepted by us, but it does constitute an offer for us to deliver the items you have ordered. All orders are subject to acceptance by us, and we will confirm such acceptance when we pass the order to the restaurant or the third-party whose products you have ordered. In the event we decide not to accept your order, we will contact you using the telephone numbers you provided when placing the order, or registering your details when placing your first order. The contract between us will only be formed when we place the order with the restaurant in question or the third-party referred to above. We do NOT accept order cancellations by any other method than calling us ASAP after your order is placed. To cancel an order you have placed, you must call us on the number 07760770832. Please check your order thoroughly before accepting it, as it is difficult to rectify mistakes later.

Food Run St Helens takes no responsibility for missing or incorrect items given to us by restaurants. We will always try our utmost to get the restaurant to rectify errors they have made, and will attempt to mediate between the customer and the restaurant, but cannot take responsibility if the restaurant is not willing to rectify their mistakes or issue a refund. The restaurant in question may choose to re-cook the food, or provide the missing items. We can re-deliver these items on the basis that they pay the delivery charge to deliver the items in question to yourself. We may occasionally waive this charge for the restaurant but this is entirely at our discretion. If the restaurant is unwilling to get the item re-delivered, and chooses to provide a refund instead, we will happily pass this back to you either as a credit applied to your registered profile with us, to be used towards future orders, or refund it to you by the same method of original payment once we have received the refund from the restaurant. In the event the mistake has been made by us (i.e. if we have ordered the incorrect item / items), we will either replace the item for you, or credit / refund the amount of the incorrect item. Please note: Any refunds due will be made at a mutually suitable time as agreed between you and us on within 48 hours. For complaints regarding quality of food supplied by a restaurant, customers are advised to contact the restaurant concerned direct, Food Run St Helens is only a delivery service agent and although we may take up a complaint on behalf of the customer we do not, however, offer compensation or replacements in such events. We operate a zero violence tolerance policy, and will not accept any verbal or physical abuse to our staff or drivers. Any such incidents will be reported to the police and will be prosecuted to the maximum extent of the law.

All menu prices are inclusive of VAT. Prices are subject to change and all food is subject to availability.

A mark up of typically 0-7.5% is added to SOME  products to be able to offer the order online ordering platform and card payment  service and a delivery charge is added to facilitate delivery. Restaurants reserve the right to change their menu and prices anytime throughout the year without prior notice. The prices of items listed on our site(s) are the prices in force on the date and at the time on which we receive / process your order. We make every effort to ensure that the prices on our website are accurate. Nevertheless, as our site(s) contain a large number of Products it is always possible that, despite our best efforts, some of the items on our site(s) may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. However we are under no obligation to provide or deliver to you at an incorrect lower price quoted on our site(s). We will inform you if this is the case, and you can choose to cancel the order at that pointRestaurants reserve the right to change their menu and prices anytime throughout the year without prior notice. The prices of items listed on our site(s) are the prices in force on the date and at the time on which we receive / process your order. We make every effort to ensure that the prices on our website are accurate. Nevertheless, as our site(s) contain a large number of Products it is always possible that, despite our best efforts, some of the items on our site(s) may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. However we are under no obligation to provide or deliver to you at an incorrect lower price quoted on our site(s). We will inform you if this is the case, and you can choose to cancel the order at that point. For concerns regarding nut allergies or any other form of food allergy, we strongly advise customers to contact the restaurant directly for advice and information regarding content and ingredients before placing the order with. Each restaurant operates at certain hours, and we can only carry out deliveries for a subset of these hours. These times can be determined by communicating with the respective restaurant, and our delivery hours for these restaurants can be seen on the individual restaurant / menu pages on our website. Restaurant holiday hours may vary. Our opening hours / delivery times can be seen on our home page and each restaurant individual opening hours are on the restaurants page. Orders placed with us can only be delivered within these times, unless prior arrangement has been made in writing.